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FAQ List
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General
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1.
What is the Audio X converter for?
2. How to install the Audio X converter?
3. How can I use it?
4. Why can't it convert my WMA files?
5. Why can't I find the converted
WMA files?
6. Why the converting procedure is
very quick and get no result?
7. I have lost my code, how can I
get it again?
8. If I purchase this program, How
much do future upgrades cost?
9. How to order a CD?
10. How to order without credit cards?
11. How to order with other currency
(not US dollars)?
12. I don't want to order through
the Internet, how to order with other
ways?
13. I have a question, how do I? |
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[
General ]
| 1. |
What
is the Audio X converter for
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The software is for
converting audio formats mp3, wav, wma,
ogg from one format to another. It's on-the-fly
and do not produce temporary files. |
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| 2. |
How
to install the Audio X converter
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If you have not downloaded
the software, download it from here.
Double click the executable setup package
to install it and follow the prompts. |
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| 3. |
How
can I use it ... |
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Please do exactly
according to the following steps,
Step 1. After installing the Audio X converter,
you may launch it from "Start up"
-> "Programs" -> "Audio
X converter".
Step 2. When the software is launched, click
the "Add File".
Step 3. Set the "output format"
as you like.
Step 4. Click the "Convert Now"
button . |
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| 4. |
Why
can't it convert my WMA files ... |
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Our software does
not convert protected WMA files. To convert
the WMA files, please make sure you may
play it on your computer and the WMA file(s)
are not copyright protected! And please
make sure that the Windows Media Format
codec is installed on your computer. If
not, please download
from here and install it to your computer.
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| 5. |
Why
can't I find the converted WMA files... |
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Please enter the options
dialog to see what's your destination output
folder. For example, if you are converting
WMA to MP3, you should see the MP3 output
folder. Then enter the output folder for
the converted files.
If there are no converted files in the output
folder, please see the above question 4.
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| 6. |
Why
the converting procedure is very quick and
get no result ... |
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Please see the above
question 4. |
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| 7. |
I have lost my code, how can I get it again
... |
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Please send an email
to sales@audio-X-converter.com
with order id, email address, register's
name included. You'd better include the
order receipt in the email. |
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| 8. |
If I purchase this program, how much do
future upgrades cost ... |
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This is shareware
for one-time registration fee only. It's
free to upgrade. |
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| 9. |
How to order a CD ... |
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To order a CD, please
click
here to enter the ordering form. And
make sure to check the checkbox "Add
a CD for $9.95". |
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| 10. |
How to order without credit cards ... |
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If you have no credit
cards, you may order with other options
including Switch/Solo, Bank/Wire Transfer,
Check, or Cash.
Click
here to go to the ordering page |
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| 11. |
How to order with other currency (not US
dollars) ... |
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f you have no US dollars,
you may order with other currency including
Euro, Pound Sterling, Japanese Yen, Australian
Dollar, Canadian Dollar, Swiss Franc.
Click
here to go to the ordering page. |
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| 12. |
I don't want to order through the Internet,
how to order with other ways ... |
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You may order through
Voice or FAX with the following information,
Sales 1.888.282.5887
Int'l Sales 1.801.444.2837
Fax 1.801.497.9456
Please remember that our product ID is 6263.
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| 13. |
I have a question, how do I ... |
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For technical questions,
if you are registered user, please send
your technical support questions to support@audio-converter.com
For non-technical questions, please send
it to contact@audio-X-converter.com
For ordering or sales questions, you may
also send it to sales@audio-X-converter.com
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